We aim to make every part of your purchase straightforward, from placing an order through delivery and, when necessary, the return process. This Shipping and Returns Policy provides general information about where we ship, how orders are prepared, how eligible returns are handled, and when refunds may be available. By completing a purchase through our website, you acknowledge and accept the terms and conditions described in this policy.
We currently offer delivery to customers located in the United States, Canada, Australia, and the United Kingdom. Standard shipping is provided at no additional charge for qualifying orders with a merchandise total of $20 or more. Orders with a value below $20 may incur shipping or handling fees. Any applicable charges will be presented during the checkout process before you submit payment, allowing you to review the total cost of your order before completing the transaction.
After payment has been successfully submitted and an order has been confirmed, please allow up to two business days for normal order processing. Processing includes preparing the items and arranging the shipment with the appropriate carrier. Processing may take longer during weekends, public holidays, promotional events, seasonal periods, or times when order volume is significantly higher than usual. Once an order has been transferred to the carrier, the estimated delivery period may vary according to the destination, shipping method, carrier operations, and other circumstances affecting transportation.
Customers are responsible for making sure that all delivery information entered during checkout is complete and accurate. Please carefully review your name, shipping address, postal code, and other relevant information before placing an order. If an incorrect, incomplete, or outdated address prevents successful delivery, additional costs may be incurred if another shipment is requested. Any replacement shipping arrangements may therefore be subject to additional charges where applicable.
We understand that a product may not always meet a customer’s expectations. To provide additional confidence for eligible first-time purchases, qualifying items from a customer’s first order may be covered by a 100% money-back guarantee. If you are dissatisfied with an eligible product from your initial qualifying order, you may contact us to request a return and refund in accordance with the requirements of this policy.
Customers who wish to start a return should submit their request through the designated customer service contact form. Once a return request has been received, our team generally reviews the information and responds within approximately two business days. Response times may occasionally vary depending on inquiry volume, weekends, holidays, and the circumstances of the request.
After a return request has been reviewed, customers will receive instructions regarding how the applicable merchandise should be returned. Please follow the provided return instructions carefully and use the appropriate shipping method. Unless applicable law requires otherwise or another arrangement has been specifically approved in advance, the customer is responsible for the cost of sending an item back to us. Original shipping or handling charges paid at the time of purchase are generally not included in a refund.
When an eligible returned product has been received and reviewed, an approved refund will normally be issued to the original payment method used for the purchase. The amount of the refund may depend on the circumstances of the return and whether the order meets the applicable requirements. The time required for the funds to appear in the customer’s account can also vary because banks, card issuers, and payment processors may require additional processing time after a refund has been submitted.
The first-order money-back guarantee is limited to the customer’s first qualifying purchase. Orders placed after that initial purchase are not automatically covered by the same first-order guarantee. Customers should therefore review product selections, quantities, shipping information, and other order details carefully before completing any later purchase.
Subscription orders are subject to separate conditions because they are automatically generated according to the recurring schedule selected by the customer. A recurring subscription shipment may include a shipping and handling charge of $4.95 per shipment. Customers are responsible for reviewing their subscription settings and making any desired changes or cancellations before the next scheduled renewal is processed.
Once a recurring subscription shipment has been successfully placed and payment has been processed, that subsequent shipment is generally not eligible for a refund under the first-order money-back guarantee. If a customer no longer wants to receive recurring products, the subscription should be cancelled before the next scheduled order is created. A cancellation made after a refill order has already been processed may not prevent that shipment from being fulfilled and does not necessarily make the processed order refundable.
Certain purchases may also be excluded from the standard refund policy. Orders made primarily for resale purposes, as well as orders associated with customers who have previously resold products, are not eligible for refunds under this policy. This restriction may apply regardless of whether the order has already been dispatched.
Customers who initiate a chargeback or payment dispute through their credit card company, bank, or other financial institution may also become ineligible for a refund through the standard return procedure. An order involved in an active or completed payment dispute will not be separately refunded under this return policy. Customers who have an order concern should contact customer support first whenever possible so that the matter can be reviewed through the appropriate process.
Customers should also avoid refusing delivery when they intend to seek a refund. A package that is declined at the time of delivery, marked as refused, or sent back to the sender by the carrier does not qualify for reimbursement under this policy. Once an order has been dispatched and is subsequently rejected or returned through the carrier because delivery was refused, we may not be able to issue a refund or arrange a replacement.
Promotional gifts may occasionally be included with qualifying purchases. Unless the applicable promotion specifically states otherwise, free promotional gifts are limited to one gift per customer. Placing multiple orders or making multiple purchases does not automatically result in additional promotional gifts. Promotional campaigns may also include separate eligibility conditions, limitations, or other requirements that apply at the time the offer is presented.
Customers are encouraged to review all information before completing an order. This includes checking the products selected, quantities, shipping address, applicable delivery charges, and any promotional conditions associated with the purchase. Taking a moment to confirm these details can help prevent avoidable delivery problems, order changes, or misunderstandings regarding eligibility.
Shipping times, processing periods, carrier operations, and other delivery circumstances can occasionally be affected by events outside our reasonable control. Delays may occur because of carrier schedules, weather conditions, holidays, transportation disruptions, unusually high shipment volumes, or other logistical circumstances. The processing period and delivery timeframe should therefore be understood as general guidance rather than a guaranteed arrival date.
If you have questions regarding an order, delivery, return request, refund, subscription shipment, or any other matter covered by this policy, please contact our customer support team at carperetailer@gmail.com. Providing your order information and a clear description of your question can help our team review the situation more efficiently and provide relevant assistance.
We encourage customers to keep order confirmations, tracking information, and other purchase records until the order has been delivered and any applicable return or refund matter has been fully resolved. By reviewing the terms of this policy before purchasing and contacting customer support when questions arise, customers can better understand the procedures that apply to shipping, returns, refunds, recurring orders, and promotional purchases.